Gay and Joe | last month
Jeff Robinson is Fantastic! As first-time engineered floor purchasers, we had many questions. Jeff was extremely responsive, knowledgable, and helpful throughout the entire process. He provided invaluable guidance on product choices, placement, process, etc. Jeff was great in coordinating and facilitating the tile removal and working with our contractor when needed. The attention to detail during the floor installation was unbelievable; the installers are very experienced, skillful, and know how to create a beautiful floor. Jeff also guided us during carpet selection and we could not be happier. We absolutely love our Cherry floors and dreamy carpet!! We highly recommend Pro Floors for top quality products and superior service!
Joe and Ann Damico | 4 months ago
We recently contracted with Pro-Floors of Naples to install engineered flooring and carpeting in our Condominium in Pelican Bay. Jeff Robinson of Pro-Floors was our contact person. We were in Pennsylvania during the entire process. Jeff promptly sent us a contract, arranged for samples to be sent to us and returned all phone calls and emails almost immediately.
Just as work was about to begin, a water leak was discovered in our Condo. Large areas of the rugs, walls and under tile floors were saturated with water. In addition, black mold had developed on the walls and other surfaces.
Jeff recommended a plumber to repair the water pipe and an environmental company to remove the mold contaminated areas and begin the remediation process. He coordinated with the plumber and the environmental company. He had to re-set the Pro-Floors installation schedule.
After the plumbing repairs and remediation were completed, Jeff's Pro-Floors' team installed the flooring and rugs. All of the installation was performed to perfection. His coordination work with the plumber and remediation company (which was all gratuitous) enabled us to remain in Pennsylvania during the entire process. We recommend Jeff Robinson and the Pro-Floors team without hesitation.
Jonas and Georgia Ichen | 5 months ago
We were seeking a solution to install a new floor over our existing ceramic tile floor. It was our good fortune to meet David at Pro Floors. He was knowledgeable and patient as he led us through the options and ultimately prepared a proposal to best meet our needs. After investigating other resources, we returned to ask David why we should choose his proposal over the other alternatives we found. He was receptive to our inquiry and presented information consistent with what we had learned about the alternatives. From the moment we accepted the Pro Floors proposal, he was a project manager sensitive to and diligent about every detail of the process. The installation was completed while we were not in residence and he kept us apprised of the progress - even sending us photos during the installation. His customer centered service was exemplified by his professional and personal manner in all aspects of the project. When we returned, there were a few finishing touches required for which David was proactive in ensuring that they were completed in a timely manner. Even when we inquired about maintenance of the floor, he sent an internet link with all the information required. Marvin, as a member of the installation team, went above and beyond the call of duty in leveling appliances, adjusting pocket doors, settling furniture, and applying floor trim. We highly recommend the Pro Floors team for full service flooring solutions!! To date we are very satisfied with our selection of the Core Tec product. In addition to the warm authentic appearance, it has some acoustical value with the high ceilings and it has a more cushioned feel for standing and walking.