Gibraltar Commercial Carpet Care & Warranty Guide

Gibraltar™ Commercial Carpet

The Peak Of Performance.

Gibraltar Commercial carpets are the perfect solution for many residential spaces. Constructed of the highest-performance fibers, they are available in rolls or modular carpet tiles in an array of patterns, textures, and colors. Gibraltar’s modular system combines versatility, easy care, and extraordinary value with guaranteed performance. Bring this performance to your home office, basement, breezeway, media room, play room, or whole house.

Table of Contents

Exclusive Flooring America®/Flooring Canada® Gibraltar Commercial Carpet Warranties

* Wear Warranties are specific to commercial installations. Always use chair pads or shields to protect against rolling casters. Special backings are available to enhance performance to meet special circumstances of use and wear. Ask your Gibraltar Commercial Carpet sales professional for complete details on all guarantees and warranties.

Confidence Warranty

At Flooring America®/Flooring Canada®, carpet flooring products from the Gibraltar commercial series with a Star Rated warranty carry a 30-day Confidence Warranty** when installed in a commercial application of 500 square yards or less. Should the replacement area extend beyond 500 square yards, both material and labor for the additional area can be replaced; however, the cost to do so is the customer’s responsibility. Gibraltar commercial Star Rated styles in a residential application will not be limited to the maximum 500 square yard replacement. If at any time during the term of your warranty† after your carpet is installed, you wish to change the style or color of your new carpet, your Flooring America®/Flooring Canada® retailer will replace it with another style or color of equal or lesser value; or if the carpet has been discontinued, carpet of comparable quality will be substituted. Should you wish to replace the carpet with a Flooring America®/Flooring Canada® Star Rated carpet upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced carpet is selected.

This is a one-time only replacement and does not include replacement of cushion or reinstallation charges. Simply call your Flooring America®/Flooring Canada® retailer within the time frame specified in the warranty and indicate you wish to choose another Star Rated commercial series carpet under the Satisfaction Assurance Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.

No replacements will be made with respect to carpet that has been glued down, subjected to abuse, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Flooring America®/Flooring Canada® style carpet that has been professionally installed by a Flooring America®/Flooring Canada® retailer or Flooring America®/Flooring Canada® authorized independent installer.

(See General Terms and Conditions on pages 33-34 for other conditions that apply.)

** Area rugs are excluded from this warranty.

† The period specified by the warranty level of the product purchased.

Limited Installation Warranty

Your Flooring America®/Flooring Canada® retailer guarantees the quality of workmanship to be professional and in keeping with the standards set by the carpet industry. Should installation service attributable to the original installation be required during the life of your floor, your Flooring America®/Flooring Canada® retailer will provide that service at no cost to you. “Life of Carpet” means the length of the Limited Wear Warranty specified by the warranty level corresponding to the carpet you purchased. See the Warranty Information on page 30 for further details.

This warranty is valid only for original installations performed by a Flooring America®/Flooring Canada® retailer or Flooring America®/Flooring Canada® authorized independent installer and will be invalid if the carpet condition is due to improper maintenance or cleaning, abuse, excessive moisture, vandalism, or alteration.

Please note that in most installations, seams are necessary. Our installers are trained to minimize seams; however, seams are inevitable and will not be invisible. This is quite normal, should be expected, and is not considered a defect under this Limited Installation Warranty.

(See General Terms and Conditions on pages 33-34 for other conditions that apply.)

0-LIFETIME YEAR WEAR PRO-RATION SCHEDULE

General Terms and Conditions for Commercial Carpet Warranties

In addition to the requirements previously specified for each respective limited warranty, the following general terms and conditions apply to each of the foregoing limited warranties unless otherwise specified.

* Certain restrictions may apply. See your retailer for more specific information concerning the recommended cleaning methods for your specific carpet.

Cushion

Installing cushion under your carpet not only provides comfort under your carpet, it can also provide your carpet with a more luxurious look and feel.

CUSHION WARRANTIES

(See General Terms and Conditions on page 36 for other conditions that apply.)

General Terms and Conditions for Cushion Warranties

In addition to the requirements specified previously for each cushion warranty, the following general terms and conditions apply to each of the Star Rated cushion warranties.